Treatment Coordinator Position
Join Our Specialized Pediatric Dental Care Team
About Us
Dr. Phoebe Tsang and team have been providing specialized pediatric care tailored to individual patient need for almost 20 years. We take pride in being the oral health advocates for all children aged 0-18.
1 Position Overview
1.1 Your Role
The Treatment Coordinator plays a pivotal role in the office, serving as the backbone of patient care and office operations. In this position, you will be entrusted with:
1.1.1 Patient Care Coordination
Managing all aspects of patient scheduling and communication, ensuring that each family’s journey through our practice is smooth and well-coordinated. This includes thoughtful appointment scheduling that considers both family needs and optimal patient care sequencing.
1.1.3 Treatment Planning Support
Working alongside our clinical team to help patients understand and navigate their treatment plans. You’ll play a crucial role in explaining procedures, coordinating between different specialists when needed, and ensuring all necessary preparations are in place for each visit.
1.1.4 First Point of Contact
As office administrators, we are often the first impression for our patients, whether through phone interactions or in-person greetings. This role is crucial in creating a seamless and positive patient experience by ensuring every detail is managed with professionalism and care. You’ll be responsible for:
- Welcoming families with warmth and professionalism
- Addressing initial questions and concerns with knowledge and empathy
- Setting the tone for a positive dental experience
- Managing patient flow and waiting room dynamics
- Coordinating with clinical staff to ensure smooth transitions
Full or Part Time Positions available with remote work options. We believe in creating a work environment that supports both excellent patient care and work-life balance.
1.2 The Ideal Candidate
Our ideal Treatment Coordinator embodies the values and skills that make our practice exceptional. We’re looking for someone who demonstrates:
1.2.1 Professional Development Mindset
A self-motivated approach to learning that keeps you at the forefront of dental office management. You actively seek opportunities to enhance your skills, whether it’s mastering new dental software, understanding insurance policies, or improving patient communication techniques.
1.2.2 Patient-First Philosophy
Your genuine compassion and enthusiasm create a welcoming environment for our families. You understand that each interaction, whether over the phone or in person, shapes the patient’s dental care experience. Your natural ability to connect with people and show empathy helps build lasting relationships with our families.
1.2.3 Organizational Excellence
Your strong multitasking and prioritization abilities are essential in managing the complex flow of a pediatric dental practice. You can efficiently handle multiple responsibilities while maintaining attention to detail, whether it’s coordinating appointments, processing insurance claims, or managing patient records.
1.2.4 Problem-Solving Capabilities
Your analytical skills enable you to navigate challenging situations effectively. From resolving scheduling conflicts to finding creative solutions for insurance coverage issues, you approach each challenge with a positive, solution-focused mindset.
1.2.5 Technical Aptitude
Strong computer skills are fundamental to this role, and previous experience with dental practice management software is particularly valuable. Your technical proficiency helps ensure smooth operations and efficient patient care coordination.
1.2.6 Collaborative Spirit
Your team-oriented approach strengthens our practice culture. You understand that successful patient care requires seamless coordination between administrative and clinical teams, and you excel at facilitating this collaboration.
2 Required Qualifications
2.1 Language Proficiency
Please visit our main careers page for information about our English speaking assessment requirements.
2.2 Knowledge Assessment
Please complete these assessments:
- Communication: Communication Quiz
- Dental Records: Records Quiz
- Dental Administration: Admin Quiz
2.3 Application Process
Please visit our main careers page for detailed information about:
- Application process and requirements
- Office culture and work environment
- Employee guidelines and policies
- Work schedule and clinic locations
3 Compensation and Benefits
3.1 Compensation
Our compensation philosophy is built on recognizing and rewarding excellence in patient care and professional development. We offer:
- A competitive base salary that reflects your experience, qualifications, and the vital role you play in our practice
- Regular performance reviews with opportunities for salary adjustments based on your growth and contributions
- Additional compensation for advanced certifications and specialized skills
- A transparent pay structure that values your dedication to our patients and practice
3.2 Benefits Package
We believe in supporting our team members’ professional growth and personal well-being. Our comprehensive benefits include:
- A structured training program that ensures you have the skills and confidence to excel in your role
- Ongoing educational opportunities to advance your career and stay current with industry developments
- A flexible benefits package that can be customized to your individual needs and circumstances
- A collaborative team environment where your contributions are valued and your growth is supported